Frequently Asked Questions
What Is Near-Field Communication (NFC)?
- Near-field communication (NFC) is a short-range wireless connectivity technology that lets NFC-enabled devices communicate with each other.
- Such devices include mobile phones, tablets, laptops, and wearables.
- NFC began in the payment-card industry and is evolving to include applications in numerous industries worldwide.
- It can also let you share content, establish or confirm a wireless connection, pair devices, connect Bluetooth-enabled devices and smartphones to other devices and computers and establish connections between two networked machines or devices.
Can Tapstar products be customized?
- Yes, we offer customization ranging from simple inclusion of your logo into our existing templates to complete unique designs just for your business.
Do I have to pay a monthly subscription?
- FREE FOREVER, LIFETIME access to our digital business card tool is included.
- If you prefer not to use our digital business card tool, you can link your NFC products directly to the digital businness card or vCard software of your choice.
Does Tapstar work with all phones?
- Tapstar products use embedded NFC technology to power our "tap" function. This will work with all modern phones. We also offer the option to include a unique QR code to your account.
Do my customers need an app to view my digital business card?
- No, your customers do not need to download any app. Our NFC and QR code-enabled products are designed for utmost convenience. They simply tap or scan to connect without the need for any additional apps.
Am I required to use the Tapstar digital business card tool?
- No, if you prefer not to use our digital business card tool, you can link your NFC products directly to the digital businness card or vCard software of your choice.
How long will it take to receive my order?
- Your order is a custom printed product. We typically produce your products within 1 business day and then ship from our Florida USA Distribution center the next day. Delivery times will vary depending on your location. Standard shipping is included free of charge with all domestic orders. You may select expedited shipping at checkout to speed up delivery.
How does the money back guarantee work?
- We stand firmly behind our products and are committed to your confidence in selecting us. That is why we provide a 100% Money Back Guarantee.
- Our Commitment to Satisfaction:
Should you not see at least a 20% increase in your average monthly reviews within the first 30 days of using Tapstar, we promise a complete refund. - Claiming Your Guarantee:
- Connect Tapstar with at least one review platform (such as Google, Facebook, Yelp, etc.) using our free Tapstar app.
- Employ Tapstar consistently over a 30-day period.
- Our analytics dashboard will automatically measure your performance.
- If you do not observe a minimum 20% increase in number of reviews, reach out to our support team at support@tapstar.co with your purchase information and a summary of your experience.
- Following approval, we will commence the refund procedure. It is important to note that customers are responsible for covering the cost of return shipping. Your complete refund will be processed within 14 business days of product return.
- Additionally, all Tapstar products come with a 2-year warranty covering any manufacturing defects. For assistance with any functional issues, please immediately contact our support team at support@tapstar.co, and we will provide a prompt solution.
